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Amdocs Off Campus Recruitment | Associate Technical – Fresher


 

Amdocs Off Campus Recruitment:-

Amdocs is hiring candidates for the role of Associate Technical & Business Operations Analyst – Fresher for the Gurgaon, India locations. The complete details about Amdocs Off Campus Recruitment are as follows.

  • Job Position: Associate Technical & Business Operations Analyst - Fresher
  • Job Location: Gurgaon, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID: 184199
  • Education Level: Graduation

Qualifications

  • BCA,BSc, BBA, MSc  ( Computer Application /Computer Science /IT) – 2023 Passout (Fulltime)
  • Minimum -60%in academics (No backlogs /Breaks)
  • Excellent communication skills and ability to respond to customer queries quickly
  • Good Analytical skills and hands-on technical knowledge of Unix & SQL.
  • Ability to understand business needs and manage 24/7 shifts.
  • Experience in ambiguous situations, working under pressure, and flexible work hours.
  • Understanding of Production Support/Application Support

Job Description & Responsibilities:-

The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

  • You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
  • You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
  • You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  • You will perform queue management for assigning tickets to other teams and follow up for timely resolution while keeping track of SLAs.
  • You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
  • You will update checklists for quality assurance and progress tracking, following standard operating procedures.
  • You will have to work various shifts on a rotation basis
  • You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
  • You will ensure crystal-clear communication and documentation as a point of contact.
  • You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
  • You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
  • You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
  • You will work on health checks, monitoring of system, and sending regular reports.

Apply Link: Click Here
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