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IBM Hiring Fresher Software Technical support specialist


IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

IBM looking for passionate fresher graduates with good knowledge of UNIX/Linux operating systems, having good knowledge in Java diagnosis and debugging technologies for the role of Technical support specialist.

Job Designation: Technical support specialist

Qualification: Master’s Degree

Experience: Freshers / Experienced

Skill Set :

  1. Good Knowledge of Distributed/UNIX/Linux operating systems diagnosis and debugging.
  2. Sound knowledge of Java diagnosis and debugging technologies.
  3. Good software troubleshooting and diagnostics skills.
  4. Experience in Application and Web Server administration and implementation (including related technologies, e.g.: XML, Connectors, EJB, JSP, Servlets, Security, and Web services).
  5. Expertise in customer support processes.
  6. Experience in problem analysis by recreating problems and/or utilizing system dumps and traces.
  7. Excellent communication and soft skills.
  8. Highly organized.
  9. Ability to perform administrative tasks and adhere to processes.

To prepare for the skill set you've mentioned, you can follow these steps:

1. Learn Distributed/UNIX/Linux Operating Systems:
   - Familiarize yourself with the basics of distributed systems and understand the architecture of UNIX/Linux operating systems.
   - Learn how to diagnose and debug issues in these environments. This may involve understanding system logs, processes, and system resource management.

2. Java Diagnosis and Debugging:
   - Acquire a solid understanding of Java programming language.
   - Learn debugging techniques specific to Java, using tools like Eclipse, IntelliJ IDEA, or command-line debugging.

3. Software Troubleshooting and Diagnostics:
   - Develop problem-solving skills for software-related issues.
   - Familiarize yourself with various debugging tools and techniques applicable to different types of software problems.

4. Application and Web Server Administration:
   - Gain experience in setting up, configuring, and administering application and web servers (e.g., Apache, Tomcat, JBoss).
   - Understand the various technologies related to application and web servers, such as XML, Connectors, EJB, JSP, Servlets, Security, and Web services.

5. Customer Support Processes:
   - Understand customer support processes and best practices.
   - Develop skills in customer interaction, problem resolution, and providing effective support.

6. Problem Analysis and Recreation:
   - Learn techniques for analyzing problems, including recreating issues and utilizing system dumps and traces.
   - Understand how to use debugging tools and logs to identify and resolve issues.

7. Communication and Soft Skills:
   - Work on improving your communication skills, both written and verbal.
   - Develop soft skills such as empathy, active listening, and conflict resolution.

8. Organization and Administrative Tasks:
   - Cultivate organizational skills to manage tasks efficiently.
   - Learn how to perform administrative tasks related to server and system management.

9. Adherence to Process:
   - Understand and follow established processes and procedures.
   - Develop a disciplined approach to work and adhere to best practices.

10. Continuous Learning:
    - Stay updated on the latest technologies and trends in distributed systems, Java, and web server administration.
    - Consider certifications relevant to your skill set to showcase your expertise.

Remember to practice these skills in real-world scenarios, either through personal projects or by seeking relevant work experience. Continuous learning and practical application are key to mastering and maintaining these skills.

Job Description :

Technical Support Specialists at IBM are the backbone of our strategic initiatives to support various IBM Products and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the work.

Whether you are working on projects internally or for a client, software support is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software tools, techniques, and approaches and work with leading minds in the industry to build solutions you can be proud of.

  1. Working with System Administrators and Developers for the world’s leading companies in industries including banking, commerce, insurance, social media, transportation, and governments.
  2. Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills, by interpreting product traces and logs, to solve complex technical problems.
  3. In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause
  4. Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools, or providing debug modules to our clients.
  5. Working on weekend/off-shift hours as Business demand.

LOCATION: Kochi, India

Apply Link : Click here


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